Diamone is committed to the protection and privacy of any personal information that you may give us. We comply with the Privacy Act 1988 and the Australian Privacy Principles.

In this Privacy Policy, we explain how we handle your personal information. We try to be clear in our explanation but if you have any questions after reading it please contact us (contact details are below).

1. What is personal information and why do we ask for it?
‘Personal Information’ and ‘Sensitive Information’ have the same meaning as in the Privacy Act 1988. Personal information includes any information that can be used to personally identify you.

Personal information is used by Diamone to sell our goods and services, to improve our range, offerings, and employment opportunities. Diamone will link the personal information you provide across our digital services in order to provide you with a personal experience.

We will also use your information to track your behavior on the Diamone website. This may include the products or pages you have viewed and/or the products in your online shopping cart. By doing this we can provide a browsing experience that is relevant to you, provide stock availability and when you have provided consent, send you marketing communication or specific offers based on your interests or online behaviour.

If we receive Personal information that Diamone has not asked for or we decide is not reasonably needed, we will aim to de-identify or delete this information to protect your privacy.

2. What personal information do we collect
Diamone collects personal and sensitive information in the course of its everyday activities. Diamone will only collect such personal and sensitive information when necessary for one of our functions or activities.

Some examples of the types of information which we collect include:

• names;
• addresses;
• telephone numbers;
• email addresses;
• payment information;
• transaction history.

3. How we collect your personal information
Personal information can be collected when you:

• Complete purchase orders requests or applications for our products or services (by phone, in person or electronically);
• Communicate with us directly via our online customer service;
• Conduct certain types of transactions such as purchases, refunds, and replacement.

4. Disclosure of information
Diamone will sometimes share relevant information with other companies that they need to carry out a service requested by you i.e. delivery.

When we share your information, the other company is only allowed to use your information to carry out the service which you have requested. They are required to follow the privacy laws and privacy guidelines and to take reasonable measures to ensure your Personal Information is secure.

Diamone does not sell Personal Information to any individuals, companies or groups. Personal Information we collect is only used for the purposes described in this privacy policy.

Personal and Sensitive Information is not disclosed to any other person except with your consent, at your direction, where we are required to by law or to any person authorised by such law (this may include the police service or government departments or regulators within Australia in connection with law enforcement activities).

5. Anonymity
Diamone respects the right for you to deal with us without identifying yourself and understands that you don’t have to give any information requested by us.

If you choose not to give us the information we have asked for, we will not be able to give you the goods or carry out services, particularly if the information is required by law.

6. Access, correction and sensitive information
You have a right to request access to all Personal Information that Diamone has about you. Access may be refused as per the exceptions outlined in the Australian Privacy Principles.

Diamone makes reasonable efforts to destroy or de-identify personal information that is no longer needed.

If you become aware of any errors or missing information in your Personal Information once you have access, you should contact the online customer service so that it can be corrected.

7. Contacting DIAMONE
If individuals details change at any time, they have questions regarding this Privacy Policy or they would like more information about the way Diamone manages their personal and sensitive information, they should contact the online customer service:

Diamone has a online customer service who you can contact to:
• Update your personal information (i.e. if you have moved to a new apartment or have changed your phone number).
• Solve any questions about our Privacy Policy.
• Get more information about how Diamone manages your personal information.

You can contact our online customer service at:

Email: [email protected]

8. Complaints
If you feel your privacy has been breached, please contact us using the contact details above, informing us of the circumstances and reasons for your complaint. We will review any complaints and respond to them within a reasonable period of time.

For information about privacy law, privacy principles, or if your concerns are not resolved to your satisfaction, you can contact the online customer service email: [email protected]