Return & Cancellation Policy
Diamone Pty Ltd is committed to make our customers are 100% satisfied with their purchase. Therefore, If you are not completely satisfied with your purchase (No reason to return) you may contact us by e-mail (admin@diamone.com.au) and/or chat with us online for return instructions within 14 days. Since each painting is made temporarily by hand, and each one is specially customized, we cannot refund the paintings that have been sold. Instead, we will return your credit points of equal value, which you can use in the website to purchase other products after we received and checked the returned artwork.

If there is a quality problems (Refer to return policy), you can choose to replace the painting, or return credit points to your account.

A Return Authorization (R.A.) number must be obtained from Diamone Pty Ltd in the event that items are to be returned . Before initiating a return service, we suggest the customer prepare the invoice number and product name in order to reduce the process time. Customer will be required to provide proof of purchase.

We will require the customer to show the R.A. number prominently on the outside of the package to reduce the return process time.

All items must be returned to [ Unit 36 / 6 Herbert st, St Leonards, NSW 2065 ] within 7 days from the release of the R.A. number.

Return Policy
All returned items must be in brand-new condition, unused and with the original packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. Paintings with quality issues e.g. more than a 10% variation (see variation paragraph below) are eligible for a full refund minus shipping costs within 30 days of receiving your order.

Damaged paintings are extremely rare. Please do not accept packages if they are damaged, creased or torn. Diamone Pty Ltd will not refund paintings if customer accepts a damaged box from the courier or Australia post.

Returns will not be accepted if the painting is custom-made, personalized portraits or there is deliberate damage.

We do not offer refund on items that have been wrongly selected or change of mind.

Variation
Please note some of artworks from Diamone Pty Ltd are hand-painted, and there maybe 5%-10% slight variations. This is accepted by the customers when placing an order, and returns will not be accepted due to slight variation. Variation can occur due to differences in computer monitor colours and/or the nature of the medium e.g. hand painted are painted by real artists and not exact copies.

Cancellation Policy
– Any order is cancelled within 24 hours of payment confirmation will be eligible for a fully refund. It is a 100% money back guarantee.
– The Orders cancelled more than 24 hours but within 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price (if the item has not been shipped).
– Orders cancelled more than 72 hours after payment confirmation (and before the item has been shipped) will be eligible for a refund of the shipping costs if apply.
– Once your order has been shipped, it can no longer be cancelled.No reason to returnRefer to return policy